Kusa builds, hosts and runs websites and growth systems for local businesses on a monthly subscription, and takes on custom software projects scoped in writing. The website designs, code and infrastructure are ours and stay ours; what you put into them — your name, photos, text, prices, customer relationships — is yours and stays yours.
Kusa is the trading name of Kusa Solutions LLC, a limited liability company registered in Tbilisi, Georgia — the country, not the US state — under identification code 404818122.
That company is the other party to this agreement: where these terms say "we", "us" or "Kusa", they mean it. Formal notice about this agreement can go to hello@kusasolutions.com and we treat it as properly delivered; our registered postal address is held on the Georgian public company register against the code above, and we will send it to you on request. We write to you at the email address on your account.
We invoice you by email, once a month, for the month ahead. There is no card on file and nothing is charged automatically — you get an invoice and you pay it. When we move to card payments we will tell you before anything changes, and you will be asked to agree to it separately.
The subscription continues month to month until you cancel it. That is the whole renewal mechanism: no minimum term, no automatic escalation, and no charge you have not already been invoiced for and agreed to.
We can change what a plan costs, but not quietly and not to you mid-stream: we give at least 30 days’ notice by email before a new price applies to you. If you would rather leave than pay it, cancel before it takes effect and you never pay the new price. Anything already invoiced stays at the price you agreed.
Email hello@kusasolutions.com and say you want to cancel — that is the whole process. Your site stays up until the end of the month you have paid for, then comes offline. We hold your content for 60 days after that in case you return, and give you an export of it whenever you ask, including on the way out.
If you cancel one system and keep others, only the cancelled one stops. Nothing is bundled to force anything else.
If we miss these badly and repeatedly, tell us and we will make it right or make leaving easy — that is what month-to-month means.
You own your content and your customer relationships, always. We own the designs, templates, code and systems — including while you rent them. If you leave, you take your content; the design stays with us. That is the trade that makes a low monthly price possible.
We may show your public website in our gallery and marketing as an example of our work. If you would rather we did not, one email opts you out.
Rarely, and never as a surprise. We can end the agreement on 30 days’ notice by email for any reason, and we refund anything you have paid for a period we will not now be serving. If the reason is something in "What we ask of you" above — illegal or deceptive use, content that is not yours, an unpaid invoice we have chased — we can act sooner, and we will tell you why.
Either way you get the same export of your content as any other customer, and the same 60 days before it is deleted.
We run your website with care, but no host can promise zero downtime and no software is defect-free. Beyond what we have promised you in writing here, the service is provided as it is: we do not warrant that it will be uninterrupted, error-free, or that it will produce any particular number of calls, bookings or customers. What we do stand behind is above: you approve the work before you owe us anything for it, and you are never held to a month you did not choose.
To the extent the law allows, our liability for any claim is capped at what you paid us in the three months before the claim arose, and neither of us is liable to the other for indirect or consequential loss — lost profits, lost data, lost business. Nothing in these terms limits liability that cannot legally be limited, and nothing in this section affects your right to cancel any month with no further obligation.
This agreement is governed by the laws of Georgia, without regard to conflict-of-law rules. If something has to end up in court, it goes to the courts of Tbilisi, Georgia, and both of us accept that those courts decide it. We are a Georgian company and we say so plainly rather than borrowing a jurisdiction we have no presence in.
Before that, though: email hello@kusasolutions.com and describe the problem. We reply within one business day and both of us try to settle it directly for 30 days before anyone files anything. Nearly everything ends there; this clause exists so that trying is required rather than optional.
Each of us brings any claim on our own behalf — not as part of a class action or a representative proceeding.
If a court finds part of these terms unenforceable, the rest stays in force. Not enforcing something once does not mean we have given it up. You may not transfer this agreement to someone else without our written agreement; we may transfer it to a company that acquires our business, and we will tell you if that happens.
These terms, together with any written scope or quote we have agreed with you, are the whole agreement between us and replace anything said beforehand.
If we change these terms in a way that affects you, we will tell customers by email before the change applies. Continuing to use the service after that means you accept the updated terms; cancelling remains one email away.
Questions about any of this go to hello@kusasolutions.com — a person reads it, and replies within 24 hours, every working day.