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Capabilities · 02 of 05

AI agents that answer, look things up and do the work.

An agent is the worker inside the system. It understands what came in, checks the business brain, uses your tools and does the job, or stops and asks.

ai-agents.spec6 parts
  • 01Voice agent
  • 02Chat agent
  • 03Email agent
  • 04Research agent
  • 05Task agent
  • 06Understanding
Part 02 of a custom AI system

The problem

The same small jobs eat the day: answering the same questions, typing notes after a call, copying details from a PDF, updating three tools after one booking. None of it is hard. All of it waits for someone to have a minute.

The parts

What AI agents can be made of.

A system uses the parts the work needs, not all of them. Each one is built on the tools you already use where it can be.

01

Voice agent

Holds a phone conversation in a natural voice, looks things up while it talks, and books, answers or hands off.

  • Answering when nobody can
  • Confirming tomorrow’s appointments
  • Taking a message with the right details
  • Retell
  • Vapi
  • ElevenLabs Agents
  • Deepgram
  • Whisper
02

Chat agent

The same brain and tools as the voice agent, in writing, on any messaging app or your site.

  • Questions about prices and hours
  • Quotes from a photo
  • Booking and changes
  • Claude
  • GPT
  • Your messaging channels
03

Email agent

Sorts the inbox by intent, drafts or sends the replies it is allowed to, and escalates the rest with a summary.

  • First reply to every inquiry
  • Supplier emails filed and answered
  • Urgent mail raised at once
  • Gmail API
  • Microsoft Graph
  • An intent classifier
04

Research agent

Looks things up across the web and your own data and writes a short answer with its sources.

  • Background on a new lead
  • A check on local competitors
  • Every business of one kind in an area
  • Search APIs
  • Browser automation
  • An LLM with tools
05

Task agent

Does a job with several steps: prepares, fills in, files, updates the tools and sets up the next step.

  • A quote drafted from a call
  • A supplier portal filled in
  • Five tools updated after one booking
  • Claude Agent SDK
  • OpenAI Agents SDK
  • LangGraph
  • MCP tools
06

Understanding

The part every agent uses: turns calls into notes, reads documents and photos into fields, works out what a message is and answers in the customer’s language.

  • Call notes with next steps
  • Invoice fields into accounting
  • A reply in Spanish while the owner reads English
  • Whisper
  • Claude or GPT vision
  • Azure Document Intelligence
  • AWS Textract

The tools named are common choices, not a requirement. We work with what you have.

In other businesses

What it can look like.

Three illustrations from different kinds of business, to show the idea.

Illustration

A law firm

New inquiries by email are sorted by matter type. The agent replies with the intake questions, books the consultation and writes a one-page summary for the lawyer before the call.

Illustration

A property manager

A tenant reports a broken heater by message at night. The agent asks for a photo, checks the rules for urgent repairs, books the contractor the brain names and tells the manager in the morning brief.

Illustration

An accounting practice

Clients send receipts and invoices as photos. The agent reads the fields, files them to the right client and flags anything it could not read for a person.

How it connects

Agents take work in from the channels, read the business brain before they answer, act through the automations and your tools, and stop wherever the control rules say a person decides.

Guardrails

  • An agent answers only from the business brain. A price or a promise that is not written there is not given.
  • Each agent has a list of what it may do alone and what waits for a person.
  • Anything it cannot read or understand is passed on, not guessed.
  • Every action an agent takes is written to the log.

Free 30-minute call

Tell us where the work gets stuck.

Bring the tools you use and the jobs your team repeats. You leave the call knowing which parts your system needs, roughly what it costs, and whether we are the right people to build it.

Pick a time on the calendar. It is a 30-minute call, and the invite lands on your calendar when you book. Prefer email? [email protected]

We reply by email within 24 hours.

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Questions

What people ask about AI agents

The one that fits each job. Voice, writing and document reading often use different models. The build is not tied to one vendor, so a model can be swapped when a better one arrives.

It works inside limits, and anything risky waits for approval. When it misses, the miss is written down as a rule it reads next time.

Yes, to people who agreed to hear from you, such as appointment confirmations and reminders. It does not cold-call with an AI voice.

It takes the repeat work. Your team keeps the decisions, the hard conversations and anything the rules hand to a person.