Solutions · For customer service
Answers calls and messages at any hour, books, and hands over to you.
Calls and messages arrive when nobody can answer: after hours, at lunch, while everyone is with a customer. A caller who reaches voicemail often tries the next business on the list.
At a glance
What changes
TodayA call after hours goes to voicemail. Most callers do not leave one.
With the systemEvery call and message is answered, at 9 pm and on Sunday too.
TodaySomeone stops what they are doing to answer the same five questions.
With the systemThe agent answers them from the facts you wrote into its brain.
TodayBooking means back-and-forth until a time fits.
With the systemIt offers free times from your calendar and books the one they pick.
TodayA complaint lands on whoever picks up first.
With the systemIt hands complaints to you with the whole conversation attached.
Illustration · a made-up example
Watch it work
A dental clinic, Tuesday evening. The front desk closed at 6 pm. A new patient writes on WhatsApp.
CustomerTue 9:47 pm
Nobody is at the clinic. The message goes to the agent instead of waiting for the morning.
Hi, do you do teeth cleaning? How much is it, and can I come this week?
The system9:47 pm
Price, duration and what to bring come from the brain you approved. It does not guess a price that is not written there.
Hi, do you do teeth cleaning? How much is it, and can I come this week?
Yes. A cleaning takes about 45 minutes and costs $95. I can book you in. Is a morning or an evening better for you?
Evening please
The system9:48 pm
It offers only the slots your rules allow, books the one she picks, and sends her the confirmation.
Thursday
CustomerWed 8:15 am
Maria asks whether her tooth pain needs an X-ray. Your rules say medical questions go to a person, so it does not answer.
One more thing, my lower tooth hurts when I drink cold water. Do I need an X-ray?
That is a question for the dentist. I have passed it to the clinic, and someone will reply to you here this morning.
You8:16 am
The front desk sees who she is, what is booked and what she asked. Nobody has to scroll back or ask her again.
Maria · new patient
Full WhatsApp conversation attached
We built and run one for real estate. It answers phone and WhatsApp questions about listings in Georgian, Russian and English, matches each request against live listings and hands the conversation to an agent.
IN OUR OWN BUSINESS
What it costs
What it costs depends on how many of your tools it connects and how much it decides on its own. The map works that out for your business. The first call is free.
$500one time
A written plan of which systems to build first, what each costs and what it will not do.
Credited in full to your first build
from$2,500per system
One system, built to the map, at the fixed price quoted in it.
Fixed quote in writing before work starts
from$500/month
We host it, watch it, fix it, and turn what it gets wrong into rules.
Priced per system in the map
Same team, and what pairs with it
Free 30-minute call
Bring the tools you use and the steps your team repeats. You leave the call knowing whether this system is worth building for you, roughly what it costs, and whether we are the right people to build it.
Pick a time on the calendar. It is a 30-minute call, and the invite lands on your calendar when you book. Prefer email? [email protected]
We reply by email within 24 hours.
Checking the calendar…
Questions
It says so and hands the conversation to a person. It answers only from the facts we write into its brain with you, and you decide which questions always go to a person.
Yes. We connect it to the number and the messaging accounts you already use, such as WhatsApp, Telegram or Messenger, so customers do not need a new number.
The ones you choose. The one we built and run for real estate answers in Georgian, Russian and English.
It books only inside the rules you set: which services, which hours and how far ahead. Anything outside them waits for you.