What you get
- An inbox sorted by what each message wants
- Replies kept to the facts you approved
- A daily cap, and a log of every reply sent
- your inbox
- your help desk
- your CRM
Solutions · For customer service
Inbox triage and replies
Sorts the shared inbox by what each message wants, answers what it is allowed to, and routes the rest.
The problem
A shared inbox fills with inquiries, invoices, complaints and spam. Everyone reads everything, urgent messages wait behind routine ones, and some are never answered.
At a glance
Where it sits in your day.
- It starts withA new messageIn the shared inbox, at any hour
- The systemInbox triage and replies
- Sorts by what it wants
- Answers what your rules allow
- Routes the rest with a summary
- Hands off toThe right personUrgent, billing, complaints and anything it should not decide
- You end up withA sorted inboxAnd a log of every reply sent
What changes
The same work, before and after.
TodayEveryone reads everything in the shared inbox.
With the systemEach message is sorted as sale, support, billing, spam or urgent within minutes.
TodayUrgent messages wait behind routine ones.
With the systemUrgent messages go straight to a person, with a short summary.
TodayThe same simple question is answered by hand, again and again.
With the systemRoutine questions are answered from facts you approved.
TodaySome messages are never answered, and nobody knows.
With the systemEvery message ends up sorted, and every reply is logged.
Illustration · a made-up example
Watch it work
Inbox triage and replies, step by step.
A veterinary clinic. Friday morning, before the front desk opens, four messages are already in the shared inbox.
CustomerFri 7:42 am
A routine question arrives
A pet owner asks about Saturday hours and a vaccine. The front desk is not in yet.
- Ellen · 7:42 am
Hi, what are your Saturday hours? And do you give rabies shots to cats?
- Ellen · 7:42 am
The system7:44 am
It sorts every new message
Each message is read and given a kind. Each kind has a rule you agreed: answer it, or send it to a person.
- Saturday hours and cat vaccineEllensupport
- My dog ate chocolate, what do I do?Marcusurgent
- Question about invoice 2291Pine Ridge Kennelsbilling
- You have won a free cruiseUnknown senderspam
The system7:45 am
It answers what your rules allow
The hours and the shot price are written in its brain, so it replies. It promises nothing that is not there.
- Ellen · 7:42 am
Hi, what are your Saturday hours? And do you give rabies shots to cats?
- AI agent · 7:45 am
Hi Ellen. On Saturdays we are open 9 am to 1 pm. Yes, we give rabies shots to cats, and the price is $28. Reply here or call us to pick a day.
- Ellen · 7:42 am
The system7:44 am
Urgent goes to a person, not to a reply
Your rule says a pet in danger is never answered by the system. It passes the message to the duty vet at once, with a summary.
Marcus · dog ate chocolate
- Sorted as
- Urgentno auto reply
- Says
- Dog ate a dark chocolate bar this morning
- Sent to
- Duty vet
- Reach him on
- Reply to the email
Original message attached
YouFri 8:30 am
You start the day with the inbox already in order
Billing is with the office manager, the urgent one was handled, and the spam is set aside. Every reply sent is in the log.
- Replies sent1of 10 allowed today
- Sent to a person2
- Set aside as spam1
Every reply is logged, with the facts it used
We run one on our own inbox. It answers inquiries only from written facts, sends at most 10 replies a day, and decides whether a person must take over before it drafts anything.
IN OUR OWN BUSINESS
What it costs
A fixed price, in writing, before you pay for a build.
What it costs depends on how many of your tools it connects and how much it decides on its own. The map works that out for your business. The first call is free.
Systems map
$500one time
A written plan of which systems to build first, what each costs and what it will not do.
- Your tools, data and repeated steps mapped
- Systems ranked by the hours they save
- A fixed quote for each one
- Yours to keep, whoever builds it
Credited in full to your first build
Build
from$2,500per system
One system, built to the map, at the fixed price quoted in it.
- Built in accounts you own
- Connected to the tools you use, or built new
- Run on your real work in a test mode first
- Runbook and brain notes handed over
Fixed quote in writing before work starts
Run and improve
from$500/month
We host it, watch it, fix it, and turn what it gets wrong into rules.
- Hosting and monitoring
- Every miss logged as a lesson
- A monthly note on what changed
- Month to month, stop any time
Priced per system in the map
Same team, and what pairs with it
More for customer service, and what works with it.
Free 30-minute call
Tell us how this work is done today.
Bring the tools you use and the steps your team repeats. You leave the call knowing whether this system is worth building for you, roughly what it costs, and whether we are the right people to build it.
Pick a time on the calendar. It is a 30-minute call, and the invite lands on your calendar when you book. Prefer email? [email protected]
We reply by email within 24 hours.
October 2026
MoTuWeThFrSaSu
Checking the calendar…
Questions
What people ask about this system
It answers only from facts you approved and promises nothing outside them. Replies have a daily cap, and every one is logged so you can see what was sent.
It connects to your inbox, and to your help desk and CRM where you use them. Which ones we connect is settled on the map call, before you pay for a build.
Anything your rules do not let it answer, such as urgent messages, complaints and billing questions. They go to the right person with a short summary.
Yes, on our own inbox. It answers inquiries only from written facts, sends at most 10 replies a day, and decides whether a person must take over before it drafts anything.