Capabilities · 01 of 05
Calls, messages, email, web chat and forms all land in the same place, with the same answers and the same history. The channel is just the door.
Customers write wherever suits them. The phone rings during a job, a message arrives at night, a form fills an inbox nobody checks. Each door has its own answers and its own gaps, and the customer feels every one.
The parts
A system uses the parts the work needs, not all of them. Each one is built on the tools you already use where it can be.
The tools named are common choices, not a requirement. We work with what you have.
In other businesses
Three illustrations from different kinds of business, to show the idea.
Calls after 6 pm, messages and the website chat all reach the same assistant. It books from the real calendar, and anything clinical goes to the front desk in the morning with the details written down.
A customer sends a photo of a leak by message. The system reads it, asks two questions, offers the first free slot and puts the job in the schedule the team already uses.
Order questions by email and chat are answered from the order record. Refund requests are written up and wait for a person.
The other four
Free 30-minute call
Bring the tools you use and the jobs your team repeats. You leave the call knowing which parts your system needs, roughly what it costs, and whether we are the right people to build it.
Pick a time on the calendar. It is a 30-minute call, and the invite lands on your calendar when you book. Prefer email? [email protected]
We reply by email within 24 hours.
Checking the calendar…
Questions
No. Most systems start with the one or two channels where work is lost today, often the phone and one messaging app. More can be added later on the same brain.
Usually yes. Calls can forward to the system after hours, when nobody picks up, or all the time. We check your setup on the free call.
Any app with a business connection, such as WhatsApp, Telegram, Messenger or SMS. We start with the one your customers already use.
Yes, when they ask, and it never pretends otherwise. Anyone can ask for a person and is handed over with the conversation so far.